Theatre Star Shipping & Returns Terms and Conditions

1.0 Freight – Australia Wide (Excludes International)
If you have any queries about Freight, please Call: +61 3 8761 6927 or or send us a message via our contact form.
** Orders may take 1-2 days to be processed. Please contact us prior to placing order if there is an urgent timeframe **

1.1  Australian Rural Locations
As the rate can be varied in rural places, an extra fee might be applied to the non-metropolitan areas above the base rate. Our staff will contact you for the correct freight before dispatch. Or if you are not sure what is the exact cost for the freight please contact us.

2.0 Delivery
Orders that are under 20kg & under 1m in length & under 0.25 cubic meter within Australia will be sent via Australia Post eParcel. Orders that are over 22kg & over 1m in length within Australia will be sent via our nominated freight company. All deliveries can be tracked at all times via their online tracking systems. We will email you and send you the text message with the Courier details & tracking information. You will be entitled to a refund or cancellation should you not wish to proceed with the order.

Please Note: If one of your item’s weight is 25kgs or above, you will need to provide assistance with unloading. Shipping quotes and charges for over-size products are based on the receiver having a forklift to unload the shipment at the receiving end.
Please note: Overnight Shipping only applies to non-free-shipping products

2.1 Delivery Times
All products that are in stock will be dispatched 1-2 business days. Allow between 2-8 working days from dispatch date for delivery depending on your delivery address & if products are in stock. If we need to order stock in from a supplier, it may take 2-8 days to arrive to us. We will advise if products are on backorder and you can have the choice to keep or cancel your order.
We do our best to ensure your order is delivered on time and in a perfect condition BUT unfortunately, once the goods leave our distribution centre we are unable to take responsibility for damages that occur during transit. We also are unable to take responsibility for extended delivery times due to unforeseen circumstances.

2.2 Delivery Insurance
Theatre Star P/L does not include Shipping insurance as part of any goods purchased, this will need to be added separately in Shopping Cart Page to protect your goods from loss or damage while in transit.
By choosing not to insure your package you understand that Theatre Star P/L is not responsible for any loss or damage to the package or its contents incurred during shipping.

2.3 Courier Deliveries
Courier deliveries will only be made to fixed addresses.
Goods that are left at unattended premises are the responsibility of the receiver.
If you select Express Post, it means to allow our courier partner to leave the parcel if no one is at the address and there is somewhere safe to leave it.
PO BOX is not allowed for Express Post.
Please ensure we are aware of any special delivery requirements.
Large items (goods over 22Kg) May require a forklift unload or someone available at the time of delivery to assist with unloading large items. A Business address is preferred for large item delivery. If a forklift is unavailable for heavy item delivery a Tailgate unload can be arranged with the carrier prior to shipping, however, a $75 fee applies to all Tailgate unload deliveries. Please contact our sales team if a Tailgate unload is required.
Re-Delivery Charges are not accepted by Theatre Star P/L. If you are not available at the time of delivery and request re-delivery from the carrier all charges will be the responsibility of the receiver.
Please ensure all orders are addressed to premises that are manned between the hours of 9-5 pm, and if no-one is available please give authority to leave package in a safe place at the delivery address. This authority can be noted in the “Add comments about your order” section in the checkout.

3.0 In-store Pickup (Click & Collect)
You can pick up your order from Theatre Star P/L at no additional cost.
Once your order has been placed with the pick up option, we will contact you to let you know when your order will be available for pickup.
You’ll need to bring your Driver Licence or other government-issued photo ID to the store. The store may take a copy of your photo ID, this is to help prevent credit card fraud and will be kept temporarily. It will be destroyed after a short period.
Our operating hours: Mon-Fri: 8am – 4pm. Public Holidays Closed.

5.0 Damaged Goods
Please verify that your goods have been shipped correctly without damage when receiving stock.
Returned goods will not be accepted as damaged in transit if signed for by the customer with the shipping company at the time of delivery.

7.0 Supplier Direct Shipping
Please note the Supplier Direct Shipping is only for commercial address, please contact us if you are in a residential address and there must be someone on-site to receive the order otherwise surcharge will be applied if any redelivery fee occurred.

Further Information
Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns you may have, please call 03 8761 6927 or send us a message via our contact form.